1. Introduction
Welcome to Jaevia (jaevia.co). We respect your privacy and are committed to protecting your personal data.
Jaevia operates as a financial technology platform, not a bank or Electronic Money Institution. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, apply for a account, or use our platform services.
2. Information We Collect
To deliver our services and fulfill compliance obligations, we may collect the following types of information:
- Identity & Contact Data: Full name, business email address, phone number, nationality, and corporate role.
- Business & Corporate Data: Company name, registration details, tax numbers, proof of business operations, and ultimate beneficial ownership (UBO) details.
- Verification / KYC Data: Passport/ID copies, proof of address, and verification documentation required to open an account.
- Technical & Usage Data: IP address, browser type, device details, and how you interact with our website (jaevia.co).
3. How We Use Your Information
We process your personal data for the following purposes:
- Account Opening & Facilitation: To verify your identity and set up your business account via our licensed infrastructure partners.
- Regulatory Compliance: To assist with anti-money laundering (AML), Know-Your-Customer (KYC), and fraud prevention checks.
- Communication: To send you account updates, security alerts, and customer support messages.
- Platform Improvement: To analyze usage trends and improve user experience on jaevia.co.
4. How We Share Your Data
We do not sell or rent your personal data to third parties. However, to provide our financial services, we share necessary information with trusted entities:
- Regulated Banking & Financial Partners: Your identity, business, and KYC documentation are shared directly with our authorized banking and e-money partners for account opening, compliance screening, and payment execution.
- Service Providers: Third-party vendors who provide IT hosting, security, identity verification tools, and customer communication software under strict confidentiality agreements.
- Legal Authorities: Regulatory bodies, law enforcement, or financial authorities if required by law or to prevent fraud.
5. Data Security & Storage
We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration.
Your data is stored securely and is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal and accounting requirements.
6. Your Data Rights
Depending on your location (including the UK and European Economic Area), you have rights regarding your personal data under applicable data protection laws:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request rectification of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data (subject to legal or regulatory retention mandates).
- Object / Restrict: Object to or restrict the processing of your data under specific circumstances.
To exercise any of these rights, please contact us at privacy@jaevia.co.
7. Cookies
jaevia.co uses cookies and similar tracking technologies to ensure essential website performance, analyze site traffic, and enhance your browsing experience. You can manage or disable non-essential cookies directly through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services or regulatory requirements. Any updates will be posted directly on this page with an updated "Last Updated" date.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:
- Email: hello@jaevia.co
- Website: https://jaevia.co